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Zendesk

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Use Dataddo's Zendesk connector to explore any data available via the official API of Zendesk. Access hundreds of metrics and attributes, from basic to advanced. Build and blend custom datasets directly in Dataddo, then send them anywhere.

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Entdecken Sie Daten, die Sie aus Zendesk extrahieren können

Datenkategorie

Alle Kategorien (Optional)

Alle Attribute (666)
Accounts (8)
Agents (31)
Article comments (12)
Articles (20)
Audit logs (10)
Brands (14)
Calls (46)
Categories (10)
Custom roles (35)
Deleted tickets (7)
Deleted users (12)
Group memberships (7)
Groups (8)
Macros (14)
Organization fields (12)
Organization memberships (7)
Organization subscriptions (4)
Organizations (13)
Post comments (10)
Posts (16)
Requests (21)
SLA Policies (16)
Satisfaction ratings (12)
Schedules (7)
Sections (15)
Sessions (4)
Tags (2)
Targets (10)
Ticket audits - comments (13)
Ticket audits - status (8)
Ticket comments (13)
Ticket counts (2)
Ticket fields (23)
Ticket forms (13)
Ticket metric events (6)
Ticket metrics (27)
Ticket problems (29)
Tickets (30)
Tickets incremental (34)
Topics (12)
User Segments (11)
User fields (12)
Users (26)
Users incremental (24)

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Verfügbare Attribute (666)

Datenfelder durchsuchen (Optional)

Attribut
multiproduct Multiproduct integer
name Name string
owner_id Owner ID string
sandbox Sandbox integer
subdomain Subdomain string
time_format Time Format string
time_zone Time Zone string
url Url string
id ID string
name empfindlich Name string
email empfindlich Email string
created_at Created At datetime
updated_at Updated At datetime
time_zone Time Zone string
iana_time_zone IANA Time Zone string
phone empfindlich Phone string
shared_phone_number empfindlich Shared Phone Number string
locale_id Locale ID integer
organization_id Organization ID integer
role Role string
verified Verified integer
external_id External ID string
alias Alias string
active Active integer
shared Shared integer
shared_agent Shared agent integer
last_login_at Last login at datetime
two_factor_auth_enabled Two-Factor Auth Enabled string
signature Signature string
details Details string
notes Notes string
role_type Role Type string
custom_role_id Custom Role ID string
moderator Moderator integer
ticket_restriction Ticket Restriction string
only_private_comments Only private comments integer
restricted_agent Restricted Agent integer
suspended Suspended integer
default_group_id Default Group ID string
id ID string
author_id Author ID string
body Body string
created_at Created at datetime
html_url Html URL string
locale Locale string
source_id Source ID string
source_type Source type string
updated_at Updated at datetime
vote_count Vote count integer
vote_sum Vote sum integer
article_id Article ID string
id ID string
author_id Author ID string
body Body string
comments_disabled Comments disabled integer
created_at Created at datetime
draft Draft integer
edited_at Edited at datetime
html_url Html URL string
locale Locale string
name Name string
permission_group_id Permission group ID string
position Position integer
promoted Promoted integer
section_id Section ID string
source_locale Source locale string
title Title string
updated_at Updated at datetime
user_segment_id User segment ID string
vote_count Vote count integer
vote_sum Vote sum integer
id ID string
action Action string
action_label Action label string
actor_id Actor ID string
change_description Change description string
created_at Created at datetime
ip_address empfindlich IP address string
source_id Source ID string
source_label Source label string
source_type Source type string
ticket_form_ids Ticket form IDs string
active Active integer
brand_url Brand URL string
created_at Created at datetime
default Default integer
has_help_center Has help center integer
help_center_state Help center state string
host_mapping Host mapping string
is_deleted Is deleted integer
name Name string
signature_template Signature template string
subdomain Subdomain string
updated_at Updated at datetime
id ID string
id ID integer
created_at Created At datetime
updated_at Updated At datetime
agent_id Agent ID string
call_charge Call Charge string
consultation_time Consultation Time float
completion_status Completion Status string
customer_id Customer ID string
customer_requested_voicemail Customer Requested Voicemail integer
direction Direction string
duration Duration float
exceeded_queue_wait_time Exceeded Queue Wait Time integer
hold_time Hold Time float
minutes_billed Minutes Billed float
outside_business_hours Outside Business Hours integer
phone_number_id Phone Number ID string
phone_number empfindlich Phone Number string
ticket_id Ticket ID string
time_to_answer Time to Answer float
voicemail Voicemail integer
wait_time Wait Time float
wrap_up_time Wrap Up Time float
ivr_time_spent IVR Time Spent float
ivr_hops IVR Hops integer
ivr_destination_group_name IVR Destination Group Name string
talk_time Talk Time float
ivr_routed_to IVR Routed To string
callback Callback integer
callback_source Callback Source string
default_group Default Group string
ivr_action IVR Action string
line Line string
line_id Line ID string
line_type Line Type string
overflowed Overflowed integer
overflowed_to Overflowed To string
recording_control_interactions Recording Control Interactions integer
recording_time Recording Time float
not_recording_time Not Recording Time float
call_recording_consent Call Recording Consent string
call_recording_consent_action Call Recording Consent Action string
call_recording_consent_keypress Call Recording Consent Keypress string
call_group_id Call Group ID string
call_channel Call Channel string
post_call_transcription_created Post Call Transcription Created string
post_call_summary_created Post Call Summary Created integer
id ID string
created_at Created at datetime
description Description string
html_url Html URL string
locale Locale string
name Name string
outdated Outdated integer
position Position integer
source_locale Source locale string
updated_at Updated at datetime
created_at Created at datetime
description Description string
id ID string
updated_at Updated at datetime
name Name string
role_type Role type float
configuration_chat_access Configuration - chat access integer
configuration_end_user_list_access Configuration - end user list access string
configuration_end_user_profile_access Configuration - end user profile access string
configuration_explore_access Configuration - explore access string
configuration_forum_access Configuration - forum access string
configuration_forum_access_restricted_content Configuration - forum access restricted content integer
configuration_group_access Configuration - group access integer
configuration_light_agent Configuration - light agent integer
configuration_macro_access Configuration - macro access string
configuration_manage_business_rules Configuration - manage business rules integer
configuration_manage_dynamic_content Configuration - manage dynamic content integer
configuration_manage_extensions_and_channels Configuration - manage extensions and channels integer
configuration_manage_facebook Configuration - manage facebook integer
configuration_moderate_forums Configuration - moderate forums integer
configuration_organization_editing Configuration - organization editing integer
configuration_organization_notes_editing Configuration - organization notes editing integer
configuration_report_access Configuration - report access string
configuration_side_conversation_create Configuration - side conversation create integer
configuration_ticket_deletion Configuration - ticket deletion integer
configuration_ticket_editing Configuration - ticket editing integer
configuration_ticket_merge Configuration - ticket merge integer
configuration_ticket_tag_editing Configuration - ticket tag editing integer
configuration_twitter_search_access Configuration - twitter search access integer
configuration_view_deleted_tickets Configuration - view deleted tickets integer
configuration_voice_access Configuration - voice access integer
configuration_ticket_access Configuration - ticket access string
configuration_ticket_comment_access Configuration - ticket comment access string
configuration_user_view_access Configuration - user view access string
configuration_view_access Configuration - view access string
deleted_at Deleted at datetime
description Description string
id ID string
previous_state Previous state string
subject Subject string
actor_id Actor ID string
actor_name Actor name string
active Active integer
created_at Created At datetime
email empfindlich Email string
id ID string
locale Locale string
name empfindlich Name string
organization_id Organization ID integer
phone empfindlich Phone string
role Role string
shared_phone_number empfindlich Shared Phone Number string
time_zone Time Zone string
updated_at Updated at datetime
created_at Created at datetime
default Default integer
group_id Group ID string
id Group membership ID string
updated_at Updated at datetime
url URL string
user_id User ID string
id Group ID string
created_at Created at datetime
default Default integer
deleted Deleted integer
description Description string
name Name string
updated_at Updated at datetime
url URL string
count Count integer
actions_field Actions Field string
actions_value Actions Value string
active Active integer
created_at Created At datetime
description Description string
id Id string
position Position integer
restriction_id Restriction_id string
restriction_ids Restriction_ids string
restriction_type Restriction_type string
title Title string
updated_at Updated At datetime
url url string
id ID string
active Active integer
created_at Created at datetime
description Description string
key Key string
position Position integer
regexp_for_validation Regexp for validation string
system System integer
tag Tag string
title Title string
type Type string
updated_at Updated at datetime
id ID string
created_at Created at datetime
default Default integer
organization_id Organization ID integer
updated_at Updated at datetime
user_id User ID string
url URL string
id ID string
created_at Created at datetime
organization_id Organization ID integer
user_id User ID string
id ID string
tags Tags string
created_at Created At datetime
details Details string
external_id External ID string
group_id Group ID string
name Name string
notes Notes string
shared_comments Shared comments integer
shared_tickets Shared tickets integer
updated_at Updated at datetime
url URL string
domain_names Domain Names string
id ID string
author_id Author ID string
body Body string
created_at Created at datetime
html_url Html URL string
official Official integer
post_id Post ID string
updated_at Updated at datetime
vote_count Vote count integer
vote_sum Vote sum integer
id ID string
author_id Author ID string
closed Closed integer
created_at Created at datetime
comment_count Comment count integer
details Details string
featured Featured integer
follower_count Follower count integer
html_url Html URL string
pinned Pinned integer
status Status string
title Title string
topic_id Topic ID string
vote_count Vote count integer
vote_sum Vote sum integer
updated_at Updated at datetime
assignee_id Assignee ID string
can_be_solved_by_me Can be solved by me integer
created_at Created at datetime
description Description string
due_at Due at datetime
followup_source_id Followup source ID string
group_id Group ID string
id ID string
is_public Is public integer
organization_id Organization ID integer
priority Priority string
recipient empfindlich Recipient string
requester_id Requester ID string
solved Solved boolean
status Status string
subject Subject string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Channel string
created_at Created at datetime
description Description string
filter_all_field Filter (all) - field string
filter_all_operator Filter (all) - operator string
filter_all_value Filter (all) - value float
filter_any_field Filter (any) - field string
filter_any_operator Filter (any) - operator string
filter_any_value Filter (any) - value string
id ID string
policy_metric_business_hours Policy metric - business hours integer
policy_metric Policy metric string
policy_metric_priority Policy metric - priority string
policy_metric_target Policy metric - target float
position Position integer
title Title string
updated_at Updated at datetime
assignee_id Assignee ID string
comment Comment string
created_at Created at datetime
group_id Group ID string
id ID float
reason Reason string
reason_id Reason ID string
requester_id Requester ID string
score Score string
ticket_id Ticket ID string
updated_at Updated at datetime
url URL string
created_at Created at datetime
name Name string
time_zone Time zone string
updated_at Updated at datetime
interval_end_time Interval - end time datetime
interval_start_time Interval - start time datetime
id ID string
id ID string
category_id Category ID string
description Description string
html_url Html Url string
locale Locale string
name Name string
outdated Outdated integer
parent_section_id Parent Section ID string
position Position integer
sorting Sorting string
source_locale Source Locale string
theme_template Theme template string
url Url string
created_at Created at datetime
updated_at Updated at datetime
id ID string
authenticated_at Authenticated at datetime
last_seen_at Last seen at datetime
user_id User ID string
count Count integer
name Name string
active Active integer
content_type Content type string
created_at Created at datetime
method Method string
password empfindlich Password string
target_url Target URL string
title Title string
type Type string
username Username string
id ID string
author_id Author ID string
created_at Created at datetime
ticket_id Ticket ID string
id ID string
channel Channel string
source_from_address empfindlich Source from address string
source_from_name empfindlich Source from name string
source_to_address empfindlich Source to address string
source_to_name empfindlich Source to name string
event_id Event ID string
event_public Event public integer
event_type Event type string
event_body Event body string
id Id string
event_id Event Id string
ticket_id Ticket Id string
created_at Created At datetime
type Type string
field_name Field Name string
previous_value Previous Value string
value Value string
ticket_id Ticket ID string
id ID string
created_at Created at datetime
audit_id Audit ID string
author_id Author ID string
body Body string
public Public integer
type Type string
channel Channel string
source_from_address empfindlich Source from address string
source_from_name empfindlich Source from name string
source_to_address empfindlich Source to address string
source_to_name empfindlich Source to name string
count Count integer
status Status string
id ID string
active Active integer
created_at Created at datetime
agent_description Agent description string
collapsed_for_agents Collapsed for agents integer
description Description string
editable_in_portal Editable in portal integer
position Position integer
regexp_for_validation Regexp for validation string
removable Removable integer
required Required integer
required_in_portal Required in portal integer
tag Tag string
title Title string
title_in_portal Title in portal string
type Type string
visible_in_portal Visible in portal integer
updated_at Updated at datetime
custom_field_option_default Custom field option - default integer
custom_field_option_id Custom field option - ID string
custom_field_option_name Custom field option - name string
custom_field_option_raw_name Custom field option - raw name string
custom_field_option_value Custom field option - value string
ticket_field_ids Ticket field IDs string
active Active integer
created_at Created at datetime
default Default integer
display_name Display name string
end_user_visible End user visible integer
in_all_brands In all brands integer
name Name string
position Position integer
raw_display_name Raw display name string
raw_name Raw name string
updated_at Updated at datetime
id ID string
id ID string
instance_id Instance ID string
metric Metric string
ticket_id Ticket ID string
time Time datetime
type Type string
id ID string
created_at Created at datetime
agent_wait_time_in_minutes_business Agent wait time in minutes - business float
agent_wait_time_in_minutes_calendar Agent wait time in minutes - calendar float
assigned_at Assigned at datetime
assignee_stations Assignee stations integer
assignee_updated_at Assignee updated at datetime
first_resolution_time_in_minutes_business First resolution time in minutes - business float
first_resolution_time_in_minutes_calendar First resolution time in minutes - calendar float
full_resolution_time_in_minutes_business Full resolution time in minutes - business float
full_resolution_time_in_minutes_calendar Full resolution time in minutes - calendar float
group_stations Group stations integer
initially_assigned_at Initially assigned at datetime
latest_comment_added_at Latest comment added at datetime
on_hold_time_in_minutes_business On hold time in minutes - business float
on_hold_time_in_minutes_calendar On hold time in minutes - calendar float
reopens Reopens integer
replies Replies integer
reply_time_in_minutes_business Reply time in minutes - business float
reply_time_in_minutes_calendar Reply time in minutes - calendar float
requester_updated_at Requester updated at datetime
requester_wait_time_in_minutes_business Requester wait time in minutes - business float
requester_wait_time_in_minutes_calendar Requester wait time in minutes - calendar float
solved_at Solved at datetime
status_updated_at Status updated at datetime
ticket_id Ticket ID string
updated_at Updated at datetime
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient empfindlich Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
tags Tags string
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient empfindlich Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
tags Tags string
id ID string
created_at Created at datetime
assignee_id Assignee ID string
brand_id Brand ID string
description Description string
due_at Due at datetime
external_id External ID string
forum_topic_id Forum topic ID string
group_id Group ID string
organization_id Organization ID integer
priority Priority string
problem_id Problem ID string
raw_subject Raw subject string
recipient empfindlich Recipient string
requester_id Requester ID string
satisfaction_probability Satisfaction probability string
satisfaction_rating_score Satisfaction rating score string
status Status string
subject Subject string
submitter_id Submitter ID string
ticket_form_id Ticket form ID string
type Type string
updated_at Updated at datetime
url URL string
channel Via channel string
allow_attachments Allow attachments integer
allow_channelback Allow channelback integer
has_incidents Has incidents integer
is_public Is public integer
slas_policy_metrics_breach_at Slas Policy Metrics Breach At string
slas_policy_metrics_days Slas Policy Metrics Days float
slas_policy_metrics_metric Slas Policy Metrics Metric string
slas_policy_metrics_stage Slas Policy Metrics Stage string
id ID string
community_id community ID string
description Description string
html_url Html Url string
follower_count Follower Count string
manageable_by Manageable By string
name Name string
position Position integer
user_segment_id User Segment ID string
url Url string
created_at Created at datetime
updated_at Updated at datetime
tags Tags string
group_ids Group IDs string
or_tags Or Tags string
organization_ids Organization IDS string
added_user_ids Added User IDs string
id ID string
built_in Built In integer
name Name string
user_type Use Type string
created_at Created at datetime
updated_at Updated at datetime
id ID string
active Active integer
created_at Created at datetime
description Description string
key Key string
position Position integer
regexp_for_validation Regexp for validation string
system System boolean
title Title string
type Type string
tag Tag string
updated_at Updated at datetime
id ID string
tags Tags string
created_at Created At datetime
custom_role_id Custom Role ID string
default_group_id Default Group ID string
details Details string
email empfindlich Email string
locale Locale string
locale_id Locale ID string
name empfindlich Name string
organization_id Organization ID integer
phone empfindlich Phone string
role Role string
ticket_restriction Ticket Restriction string
time_zone Time Zone string
verified Verified integer
active Active integer
alias Alias string
chat_only Chat only integer
last_login_at Last login at datetime
notes Notes string
only_private_comments Only private comments integer
shared Shared integer
shared_agent Shared agent integer
updated_at Updated at datetime
external_id External ID string
id ID string
tags Tags string
created_at Created At datetime
custom_role_id Custom Role ID string
default_group_id Default Group ID string
details Details string
email empfindlich Email string
locale Locale string
name empfindlich Name string
organization_id Organization ID integer
phone empfindlich Phone string
role Role string
ticket_restriction Ticket Restriction string
time_zone Time Zone string
verified Verified integer
active Active integer
alias Alias string
chat_only Chat only integer
last_login_at Last login at datetime
notes Notes string
only_private_comments Only private comments integer
shared Shared integer
shared_agent Shared agent integer
updated_at Updated at datetime

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Eine Plattform zur Verbindung aller Ihrer Daten

Warum Dataddo?

Eine Ingestion-Schicht für SaaS, Datenbanken und Dateien

Die meisten Teams verwenden mehrere Tools und „Spaghetti-Code“ für die Ingestion, abhängig von Quellentypen und Lademustern. Dataddo bündelt dies unter einer einzigen Steuerungsebene und einer vorhersehbaren Preisstruktur. Über 400 Konnektoren inklusive.

Für Cloud- und On-Premise-Umgebungen entwickelt

Betreiben Sie Dataddo sowohl in Cloud- als auch in hybriden On-Prem-Konfigurationen. Die Steuerungsebene verbleibt in der Cloud; Ihre Daten verlassen niemals Ihren Perimeter. Unterstützt segmentierte und private Netzwerke sowie Legacy-Systeme einschließlich DB2, Informix und Sybase.

Vollständige API-Kontrolle – keine Benutzeroberfläche erforderlich

Dataddo ist API-first entwickelt. Nutzen Sie die Benutzeroberfläche, wann immer Sie möchten; umgehen Sie sie vollständig, wenn Sie es nicht benötigen, und orchestrieren Sie Ihre Pipelines programmatisch.

Verwalteter Ingestion-Betrieb. Wir übernehmen die Verantwortung für die Zuverlässigkeit.

Dataddo übernimmt die operative Verantwortung für Ihre Ingestion-Schicht. Wir verwalten die Konnektor-Wartung, behandeln API-Änderungen von Quellsystemen, überwachen Pipelines proaktiv und führen Backfills und Wiederherstellungen durch. Ihr Engineering-Team muss sich darum nicht kümmern.

Vollständige Transparenz über jeden Datenfluss

Dataddo bietet Ihnen vollständige Observability über Ihre Ingestion-Schicht: Pipeline-Protokolle, Ausführungshistorien, Datenherkunft und Prüfpfade. Wissen Sie, was übertragen wurde, wann es übertragen wurde, was sich geändert hat und warum. Entwickelt für Umgebungen, in denen Nachvollziehbarkeit und Verantwortlichkeit keine Optionen sind.

Das Datenfundament, das Ihre KI benötigt

Enterprise-KI setzt eine verwaltete, sichere Datenschicht voraus. Dataddo konsolidiert SaaS-, Datenbank- und Dateidaten in einer einheitlichen verwalteten Pipeline und liefert an Vektordatenbanken, Feature Stores und Data Lakes – mit nativem Hashing sensibler Daten.

Alle Plattformvorteile ansehen

Fallstudien

Sehen Sie, was andere Organisationen mit Dataddo erreicht haben

37.5%

Reduzierung

der Infrastrukturkosten
im Durchschnitt

5-9

Arbeitsstunden

pro Woche eingespart
zur Datenerhebung

E-Shops

zu einem Data Warehouse
für umfassende Einblicke

Wie FoodChéri MongoDB mit BigQuery synchronisiert, um schnellere Einblicke mit weniger Aufwand zu erhalten

Essen und Trinken

Wie Ogilvy Spanien Social-Media-Daten mit Dataddo optimiert

Wie WWL Daten von 24 E-Shops vereint, um das „Warum“ hinter Verkäufen aufzudecken

E-Commerce

Kundenstimmen

Unsere Kunden lieben uns

4,8 von 5

4,5 von 5

Amalia Bornstein

Global Social Content and Marketing Data Analyst

Uber Eats

“Das Datenteam von Uber Eats schätzt die benutzerfreundliche Oberfläche von Dataddo, die für die Bedienung durch technisch nicht versierte Teammitglieder konzipiert ist, um den Bedarf an übermäßiger Schulung zur Unterstützung einer effizienten Projektabwicklung zu minimieren.”

Andrew Hart

Chief Operations Officer

Sat 7

“Die Zusammenarbeit mit Dataddo hat unsere Berichterstattung erheblich vereinfacht und uns Zugang zu Trenddaten und Erkenntnissen verschafft, die wir zuvor nicht generieren konnten.”

Vahan Petrosayan

Director of IT & Infrastructure

Search Engine Journal

“Mit Dataddo werden alle meine Fragen schneller beantwortet …[und es macht] jetzt Spaß, mit Daten zu spielen.”

Michael Guntenaar

CTO

ID&T Group

“Dataddo öffnet Tore und nimmt die Hürden bei der Arbeit mit Daten.”

Laurent Partouche

CPO

FoodChéri & Seazon

“Wir haben uns für Dataddo aufgrund seiner Benutzerfreundlichkeit, automatischen Transformationen, klaren Preispolitik und der Qualität der menschlichen Beziehung entschieden, die sich seit unserem ersten Austausch etabliert hat.”

Natheer Maloon

Technology Solutions Manager

Boldr

“Die Unterstützung von Dataddo erwies sich während der gesamten Implementierungsphase als äußerst wertvoll. 9,5 von 10.”

Zdeněk Hejnak

Data Development Team Leader

Livesport

“Wir sparen etwa 70 % der Zeit, die sonst für die Aufnahme aller unserer Daten benötigt würde, oder 3–4 Vollzeitäquivalente, und verbringen viel mehr Zeit mit der Datenanalyse und -aktivierung. Wir haben nur einen Vollzeit-Dateningenieur, der mehr tut, als nur Daten zu sammeln, während unser BI-Team aus 11 Mitgliedern besteht.”

Greg Senior

Business Operations Manager

Farm Focus

“Vielen Dank für all die Hilfe und Unterstützung, die wir erhalten. Ein erfrischender Service von einem Technologieunternehmen! Danke schön!”

Dataddo Reviews