Freshworks CRM

Customer Support

Dataddo extracts the full Freshworks CRM data set - tickets, conversations, CSAT, agents, SLAs - and delivers it wherever your team needs it: into AI tools and agents, your warehouse like Snowflake and BigQuery, BI dashboards, and back into your CRM and messaging tools. Blend it with product and CRM data, backfill full history, and keep it fresh on your schedule - all fully managed, with the data plane running where you choose. No pipelines to build, no lock-in.

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YOUR SUPPORT SOURCE OF TRUTH

Turn Freshworks CRM into support reporting your whole team trusts

Support data is only useful when it's complete, clean, and current. Dataddo extracts the full Freshworks CRM data model, governs it, and serves it to every warehouse, dashboard, AI tool, and downstream system - continuously and without manual exports.

Every ticket & field

Pull the full Freshworks CRM data model - tickets, conversations, CSAT, agents, SLAs - not just a fixed preset, so your support reports are never missing a field.

Blend with CRM & product

Combine Freshworks CRM with your CRM and product data so customer-health and full-journey analytics live in one place.

Backfill full history

Load historical Freshworks CRM data beyond the platform's export limits, so trend, cohort, and SLA analysis holds up.

Model & clean before load

Normalize statuses, tags, and owner names, and let the Data Quality Firewall stop bad rows before Freshworks CRM data reaches your reports.

Fresh on your schedule

Incremental, scheduled syncs keep Freshworks CRM data current - as often as hourly - without manual exports or full reloads.

Governed & monitored

Delivery alerts and quality checks catch gaps in Freshworks CRM data early, so support dashboards never silently break.

DATASETS

What you can pull from Freshworks CRM

The Freshworks CRM connector provides a list of curated datasets - ready-made sets of records, fields, and metrics you can extract on a schedule. Need something specific? Any dataset can be forked and customized, or built from scratch, with our Universal Connector.

List of curated datasets

IDid

string

Active Sales Sequencesactive_sales_sequences

string

Addressaddress

string

Annual Revenueannual_revenue

float

Avataravatar

string

Citycity

string

Completed Sales Sequencescompleted_sales_sequences

string

Countrycountry

string

Created Atcreated_at

datetime

Facebookfacebook

string

Is Deletedis_deleted

integer

Last Assigned Atlast_assigned_at

datetime

Last Contactedlast_contacted

string

Last Contacted Modelast_contacted_mode

string

Last Contacted Sales Activity Modelast_contacted_sales_activity_mode

string

Last Contacted Via Sales Activitylast_contacted_via_sales_activity

string

Linkedinlinkedin

string

Links Appointmentslinks_appointments

string

Links Conversationslinks_conversations

string

Links Document Associationslinks_document_associations

string

Links Noteslinks_notes

string

Links Taskslinks_tasks

string

Namename

string

Number Of Employeesnumber_of_employees

integer

Open Deals Amountopen_deals_amount

float

Open Deals Countopen_deals_count

integer

Owner Idowner_id

string

Parent Sales Account Idparent_sales_account_id

string

Phonephone

string

Recent Noterecent_note

string

Statestate

string

Team User Idsteam_user_ids

string

Twittertwitter

string

Updated Atupdated_at

datetime

Websitewebsite

string

Won Deals Amountwon_deals_amount

float

Won Deals Countwon_deals_count

integer

Zipcodezipcode

string

Need a dataset, metric, or attribute you don't see?

Tell us what's missing and we'll add it to the connector.

Request it

WITH VS. WITHOUT

Who carries the load when things change

Keep Freshworks CRM data flowing to every warehouse, dashboard, and tool - and see who owns it when an API or schema changes:

	Without Dataddo	With Dataddo	Outcome for you
API or auth change	You discover the breakage and scramble to fix it.	We update the connector and restore the pipeline - often before you notice.	Syncs from Freshworks CRM keep flowing
Schema drift	Columns change and pipelines break or corrupt data silently.	Detected automatically and handled by configurable rules.	Only clean Freshworks CRM data lands in reports
Endpoint deprecated	You re-engineer the integration.	We own the update - the data contract holds.	Your Freshworks CRM reporting keeps working
Missing connector	You build and maintain a custom integration.	We build it and maintain it, under a ~4-week SLA.	Any Freshworks CRM data you need, on request
Silent degradation	You find out when a report or model run fails.	Proactive monitoring catches anomalies and delays first.	Gaps caught before dashboards break
Debugging	You dig through logs across disconnected tools.	Run histories, payload inspection, and end-to-end lineage in one place.	Faster root-cause, fewer reporting gaps

Data residency by design

Choose where Freshworks CRM data is processed - same cloud, region, or sovereign

Freshworks CRM is a cloud API, so the question isn't on-prem vs cloud - it's which region your data flows through. With Dataddo you run the data plane in the region you choose, so Freshworks CRM payloads move straight to your destinations without transiting a third-party SaaS. Pin it to an EU or US region for compliance, or self-host when a downstream target lives inside your own network.

Data Plane location	Typical data sensitivity	Why this setup
Public cloud AWS Microsoft Azure Google Cloud	Low to moderate - general business, marketing, and product data; sources that are already cloud-native.	Fastest to stand up and scales elastically. Best when the data has no residency restriction and often already lives in the same public cloud.
Regional & EU sovereign clouds EU sovereign clouds Regional providers Private cloud	Regulated / residency-bound - PII, financial, and health data governed by GDPR or local law.	Keeps processing inside a specific jurisdiction to meet data-residency and sovereignty rules, while still running as managed infrastructure.
On-premises Kubernetes Red Hat OpenShift VMware Tanzu	Highly sensitive / restricted - data that contractually or legally cannot leave the corporate perimeter.	Data never leaves your network. Required for air-gapped, classified, or locked-down environments; the Control Plane still manages it via metadata only.

DATA DELIVERY

Every way to deliver Freshworks CRM data

Support data rarely has one home. Dataddo feeds Freshworks CRM into AI and agents, loads it into your warehouse for support analytics, syncs customer health back into CRM and messaging tools, and delivers files to storage - all governed the same way.

Transport type	What it does	Typical destinations	Typical business use cases
Data to AI & Agents	Feed Freshworks CRM data into vector databases, LLMs, and AI agents so support copilots can reason over your tickets.	Claude OpenAI Gemini Mistral AI + 400 more	Load Freshworks CRM tickets and conversations into vector stores for retrieval-augmented support assistants, Give AI agents and copilots governed access to live Freshworks CRM support data
ETL / ELT to your warehouse	Load Freshworks CRM tickets and metrics into your warehouse for support and customer-health analytics.	Snowflake BigQuery Amazon Redshift PostgreSQL + 400 more	Centralize Freshworks CRM alongside CRM and product data in Snowflake, BigQuery, or Redshift, Backfill Freshworks CRM history for SLA and cohort analysis
Sync back to CRM & messaging	Push customer-health scores and segments built from Freshworks CRM data back into CRM and messaging platforms.	Salesforce HubSpot Braze Klaviyo + 400 more	Sync CSAT and health scores from Freshworks CRM to your CRM, Trigger messaging and win-back flows from Freshworks CRM support signals
Files to storage & partners	Deliver raw or modeled Freshworks CRM extracts to object storage and partners.	AWS S3 Google Cloud Storage Azure Blob Storage SFTP + 400 more	Archive raw Freshworks CRM exports to S3, GCS, or Azure storage, Send scheduled Freshworks CRM extracts to partners over SFTP

Case Studies

See what support and data teams build with Dataddo

65,000 Social Media Accounts. One Platform. Zero Manual Authorizations.

Beauty & Consumer Goods

How Livesport Activates Data, Saves Engineering Resources with BigQuery and Dataddo

Entertainment

How ID&T Group Activates Data from 1M+ Festival Fans and Dozens of Social Accounts

Entertainment

How Sensire Accelerated Migration of a Proprietary On-Premise Data Infrastructure to the Cloud with Dataddo

Healthcare

How Ringside.ai Builds a Data Product Better and Faster Using Dataddo

Marketing

How Publicis Groupe Brasil Uses Dataddo's API to Scale a Data Product

Advertising

FAQ

Freshworks CRM as a source + Dataddo, answered

Where can I send Freshworks CRM data?

To any of Dataddo's 150+ destinations - warehouses like Snowflake and BigQuery, BI dashboards, CRMs and marketing tools, object storage, and AI or vector stores - plus custom destinations on request.

Do I have to maintain the pipeline?

No. Dataddo is fully managed: we maintain the Freshworks CRM connector, adapt to API and schema changes, and alert you if anything needs attention. There is no pipeline code for you to write or fix.

Can I analyze support alongside CRM and product data?

Yes. Dataddo loads Freshworks CRM tickets and metrics into Snowflake, BigQuery, or Redshift, blended with your CRM and product data, so customer-health, SLA, and churn analysis works without manual exports.

What if Freshworks CRM changes their API?

That's on us, not you. Dataddo's team proactively tracks Freshworks CRM API and schema changes and updates the connector before they break your pipeline. Continuous monitoring watches every sync, and if anything needs attention you get an alert - so your Freshworks CRM data keeps flowing without you touching a thing.

Which Freshworks CRM data and fields are available?

The full Freshworks CRM data model - tickets, conversations, CSAT, agents, and SLAs - not a fixed subset. If a field you need isn't exposed yet, we add it on request, usually at no extra cost.

How is my data secured?

Dataddo is SOC 2 Type II and ISO 27001 certified. Data is encrypted in transit and at rest, PII can be masked or hashed, and EU or US data residency is available. Self-host the data plane and payload data never leaves your network.

Will API rate limits be a problem?

Dataddo handles Freshworks CRM pagination, rate limits, and retries for you, and pulls incrementally on a schedule so you stay within API quotas without impacting your source.

Am I locked in?

No. Pipelines are source- and destination-agnostic - you can add or switch destinations without rebuilding, and data lands in native formats you own.